Question 1

Business Cooperation

Accepted Answer

We offer special terms for corporate clients – offices, shops, restaurants can schedule regular cleanings and receive invoices and reports.

Companies can also join our partnership program and offer promo codes to their employees. We also offer a franchise for expanding the platform in European countries and the USA.

Question 2

Special Requests

Accepted Answer

We handle special requests individually – e.g., post-party cleanups, organizing spaces, or removing stains from furniture. These are billed hourly.

Question 3

Agreement

Accepted Answer

By placing an order, the customer agrees to the public offer available on the website. Businesses can sign separate service agreements.

Question 4

Quality Guarantee

Accepted Answer

After each service, you can rate and leave feedback.

If the rating is low, a manager will contact you within one working day.

Complaints are accepted within 3 days after the service.

We receive around 5,000 monthly ratings with an average score of 4.8.

Question 5

Safety

Accepted Answer

We only work with verified cleaners who pass interviews, test cleanings, and quality checks.

Client data is protected, and all cleaners sign NDAs.

Question 6

Where We Operate

Accepted Answer

Our services are available in Berlin and surrounding areas.

When placing an order, enter your address and the system will automatically calculate the price, including any extra fee for longer travel.

Question 7

Cleaners: Payment, Tips, and Security

Accepted Answer

We support various payment methods – card and cash.

Tips can be given in cash or added to the card payment.

All cleaners undergo a vetting process.

The platform is insured and guarantees compensation for any damage.

Question 8

Contacting the Cleaner

Accepted Answer

On the day of your appointment, the cleaner’s name and phone number will appear in your account.

You can also reach out via Telegram, WhatsApp, or Facebook Messenger.

Question 9

Standard vs. Deep Cleaning

Accepted Answer

All cleanings are thorough and last several hours, including:

Floor washing
Dusting
Bathroom and kitchen cleaning

You will see the estimated hours required when booking.

If you need more time or cleaners, just add hours during booking.

Question 10

Window Cleaning

Accepted Answer

Windows are cleaned on both sides, including frames and sills.

In winter, only the inside is cleaned to avoid glass cracking in the cold.

Window cleaning does not include blinds – this is a separate hourly service.

Question 11

Office Cleaning

Accepted Answer

Office cleaning can be one-time or recurring.

Includes:

Workspaces
Bathrooms
Kitchens
Meeting rooms
Optional services: carpet and furniture cleaning, window washing.

We offer contracts and closing documents for businesses.

Question 12

Post-Renovation Cleaning

Accepted Answer

Post-renovation cleaning is a separate service due to construction dust and materials.

It includes:

Dust removal from all accessible surfaces.
Cleaning windows, door frames, furniture, bathrooms, and kitchens.
Stronger cleaning agents are used.
Debris removal is not included – specialized services handle that.
Prices are fixed but may be adjusted if the work required exceeds expectations.

Question 13

Choosing a Cleaner

Accepted Answer

Clients can choose a cleaner if they’ve used them before and left a positive review.

During booking, you’ll see a list of available cleaners to select from. If your preferred cleaner isn’t listed, they’re likely already booked.

Try selecting another date or choose a different cleaner.

On the day of service, you’ll receive the cleaner’s name and phone number to contact them if needed.

We’re developing a pool of top-rated cleaners available for a small extra fee.

Question 14

How Windows Are Counted

Accepted Answer

A standard window has two panes (not floor-length).

A window that spans floor-to-ceiling counts as one window.

Glass balcony doors count as one window.

Double-pane windows count as two.

In winter, windows are cleaned from the inside only, and prices are reduced accordingly.

Question 15

How Rooms Are Counted

Accepted Answer

We count each bedroom, living room, or office separately.

Combined spaces (e.g., kitchen + living room) count as one room with a kitchen zone.

Corridors and kitchens are included in the base cleaning and not charged separately. If the space has been remodeled, customers can manually enter the number of rooms when booking.

Question 16

Cleaning Supplies

Accepted Answer

We use professional, effective, and child- and pet-safe cleaning products. Each cleaner carries 4–6 products suited for various surfaces (glass, grease, limescale, etc.).

If you have allergies or specific preferences, cleaners can use products you provide.

Cleaners bring all necessary equipment: mop, bucket, microfiber cloths, squeegees, etc.

Question 17

What’s Included in the Cleaning

Accepted Answer

Standard cleaning covers maintaining cleanliness in residential and office spaces:

Dry and wet cleaning of all surfaces, including floors, furniture, baseboards, and windowsills.
Bathrooms are cleaned with special attention (sinks, toilets, showers, bathtubs).
In the kitchen: countertops, stove, sink, and external surfaces of cabinets and appliances.
Not included: ceiling or chandelier cleaning (as cleaners do not carry ladders), moving heavy furniture, blind cleaning, or disinfection.
Stairwells and shared corridors in apartment buildings are not included, as they are managed by property managers.

Question 18

Cleaning Duration

Accepted Answer

The estimated time and number of cleaners are shown on the order page and in the confirmation email.

If you believe more time is needed, add extra hours. If more cleaners are required, select additional labor hours.

Question 19

How Subscriptions Work

Accepted Answer

Simply choose how often you'd like cleaning on our website. After each cleaning, a new order is automatically created for the next interval.

It’s not a contract – the order is created based on your selected schedule and can be edited, rescheduled, or canceled at any time.

You’ll receive email and SMS notifications about upcoming appointments.

Question 20

How to Edit an Order

Accepted Answer

Orders can be edited at any time in your account – even during the service. For example, if it starts raining and there's no point washing windows, just remove that option in your account – the total will be adjusted.

If you’re paying by card, only the correct final amount will be charged.

You can also change the payment method (e.g., from card to cash) at any point before, during, or after the service.

Question 21

How to Change the Start Time?

Accepted Answer

You can change the start time up to 4 hours before the appointment in your account. If you selected “Confirm time the day before,” you’ll receive an SMS reminder the night before with a link to select a time.

Question 22

How to Cancel an Order

Accepted Answer

We offer the most flexible cancellation system:

If there are more than 4 hours before the appointment, cancel directly in your account. If less than 4 hours remain, you can still cancel with a small fee that goes entirely to the cleaner (our platform takes 0%).
If the cleaner has already arrived, the full price is charged.
You can cancel and pay the fee with one click in your account.

Question 23

Service Duration

Accepted Answer

We only provide an estimated duration. The cleaning may end an hour earlier or later. The time shown on the site is approximate and helps you plan around the expected completion time.

Question 24

Support Team

Accepted Answer

Real people respond to your messages. You can reach us via messengers. We reply until 19:00 on weekdays and until 18:00 on weekends. We do not have a phone line but aim to respond quickly via messenger or email.

If you want to leave feedback, the fastest way is to rate the service in your account – we always reach out if the rating is negative.

Question 25

Complaint Resolution Process

Accepted Answer

Once a negative rating is submitted, a ticket is created and assigned to a manager. We collect details from the cleaner and propose a resolution that suits all parties.

Question 26

How to File a Complaint

Accepted Answer

You can rate the service in your account. We usually respond the same business day, and no later than 1–2 working days, and will offer a solution.

Question 27

Order Cost

Accepted Answer

The price and estimated duration of the service are visible on the order page. In 99% of cases, the cost does not change. If significantly more time is needed, we will notify you and ask for confirmation, explaining what exactly requires the extra time.

Question 28

Referral Program

Accepted Answer

You can send a referral link to friends, and if they place an order using that link, you’ll both receive referral points that can be used to partially or fully pay for future services. To access your referral link, go to the “Referral Program” section in your account. Points never expire and can be used anytime.

Question 29

Discounts and Promo Codes

Accepted Answer

You can receive a discount for regular cleanings – this is not a long-term contract, just a discount applied to each service. The subscription can be changed or canceled at any time. We offer promo codes for various occasions – corporate codes and general promotions, which we share on social media and via email newsletters.

The START promo code is available for first-time users and can be applied to your first service.

Promo codes can be entered on pages that contain a “Promo code” field. Promo codes cannot be combined.

We also offer daily discounts, which are visible directly in the calendar on our website and app. Discounts and promo codes cannot be combined.

Question 30

How to Pay for a Service?

Accepted Answer

You can pay by card, cash, Apple Pay, or Google Pay after the service is completed. If you selected card payment when placing the order, we will pre-authorize the amount, but the funds will only be withdrawn after the service is performed (or immediately released if the order is canceled). All payments are processed securely through the Stripe payment platform.

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